Refund policy

For Luffypaglu (luffypaglu.in), an online anime merchandise store based in India that specializes in anime action figures, 3D posters, and wooden katanas, the general return guidelines follow standard practices for independent online storefronts and their e-commerce partners (like Flipkart).

The official return and refund structure details are outlined below:

1. General Return Window

  • E-Commerce Marketplaces (e.g., Flipkart Fulfilled): If you purchased a Luffypaglu product through a third-party marketplace like Flipkart, it is covered under a 7-day return policy starting from the date of delivery.

  • Direct Store Purchases (luffypaglu.in): For orders placed directly on their website, returns are typically restricted to instances of manufacturing defects, items damaged during transit, or receiving the wrong item, due to the collectible nature of the items.

2. Eligibility for a Return & Refund

To be eligible for a return or exchange, your item must meet the following criteria:

  • It must be in the same condition that you received it.

  • It must be unworn or unused, with all original tags intact, and in its original packaging.

  • You will need to provide the receipt, invoice, or proof of purchase.

3. Damaged or Incorrect Items

Because anime figures and wooden katanas are fragile, if your item arrives damaged, you must contact their support team immediately upon delivery.

  • Pro-Tip: It is highly recommended to record an unboxing video when you first open the package. E-commerce brands frequently require an unboxing video as definitive proof to process claims for items broken or damaged during transit.

4. How to Initiate a Return or Check Order Status

If you need to request a refund, exchange, or return for an order, you can reach out directly to their team:

  • Contact Options: Look for the Contact Us link at the bottom of luffypaglu.in or use the official support details provided on your order invoice.

  • Marketplace Orders: If bought via Flipkart, log into your marketplace account, navigate to "My Orders," select the Luffypaglu item, and click Return/Exchange.